Refund policy

1. Eligibility for Exchange

A product can be exchanged under the following conditions:

  1. Wrong Item Delivered:
    • If the customer received the incorrect product, shade, or variant, an exchange will be provided.
    • The item must be unopened, unused, and in its original packaging combined with the original receipt.
    • Booth Of Beauty will cover the shipping costs for both the return and replacement.
  2. Damaged or Defective Item:
    • If the product is received in a damaged condition (e.g., broken container, leaking product), customers can request an exchange.
    • Customers must provide photographic evidence of the damaged product within 24-48 hours of delivery.
    • Booth Of Beauty will arrange for return pickup or refund the return shipping cost.
  3. Order Processing Errors:
    • If the wrong quantity or incorrect product was shipped, the correct item will be sent, and the wrong product returned at Our cost.

 

2. Conditions for Exchange Approval

For a successful exchange, the customer must ensure:

  • The product is unused, unopened, and in its original condition.
  • The packaging (including the outer box) is intact and without damage.
  • The exchange request is made within 7-14 days of delivery, except for the damaged products (from 24 to 48 hours)
  • A valid proof of purchase (order confirmation or receipt) is provided.

3. Non-Exchangeable Products

Certain products may not be eligible for exchange due to hygiene and safety reasons, including:

  • Opened or Used Products:
    • Once a product has been used or opened, it cannot be exchanged.
  • Personalized Items:
    • Customized orders or special bundles may not be eligible for exchange.
  • Final Sale or Promotional Items:
    • Products bought during promotions, sales, or clearance events are non-exchangeable unless damaged or defective.

4. Who Covers the Shipping Cost for Exchanges?

  • If the exchange is due to Our company's error (wrong item, damaged item):
    • Our company will cover the cost of return shipping and send the correct item free of charge.
  • If the exchange is due to customer preference (wrong shade, change of mind):
    • The customer will be responsible for return shipping costs and any difference in product price (if applicable).
    • Our company may charge a restocking fee if the product needs repackaging.

5. Steps to Request an Exchange

Customers can follow these steps to initiate an exchange:

  1. Contact Customer Service:
    • Reach out via messages, phone, WhatsApp or an online support form within the specified return window.
  2. Submit Proof:
    • Provide an order number, a description of the issue, and photos of the product.
  3. Approval Process:
    • The customer support team will review the request and confirm eligibility within 1-3 business days.
  4. Return the Product:
    • If approved, the customer will receive return instructions and shipping details.
  5. Receive the Replacement:
    • Once the returned item is inspected, a replacement product will be shipped within 3-7 business days.

6. Exchange Timeframe

  • Processing an exchange request can take 7-14 business days, depending on the verification and shipping time.
  • Customers will be notified at each step via Msg or call updates.